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Responsible Gaming at Ausclub Casino

Gambling should always be an enjoyable form of entertainment. At Ausclub Casino, we are committed to providing a safe and supportive environment for all our Australian players, and we take our duty of care seriously. This page outlines the tools we offer, the warning signs to look out for, and the support available if you or someone you know needs help.

Our Commitment to You

At Ausclub Casino, responsible gaming is not an afterthought - it is a core part of how we operate. We believe that gambling is best enjoyed as a leisure activity, with clear personal limits and a healthy perspective. While the vast majority of our players engage with our games in a fun and controlled way, we understand that gambling can become harmful for some people, and we are here to help when that happens.

We actively encourage all players to approach gambling with a considered mindset. Before you play, we recommend deciding on a budget and a time limit, and sticking to both. Think of the money you wager as the cost of entertainment - like a night out or a movie - rather than as a potential source of income.

Set a budget before each session and never exceed it
Treat gambling as entertainment, not a way to make money
Never chase losses - walk away when your budget is spent
Keep track of how long you have been playing
Take regular breaks and do not play when you are tired, stressed, or upset
Never gamble with money you cannot afford to lose
Avoid borrowing money to fund gambling

Recognising Problem Gambling

Problem gambling can affect anyone. It does not discriminate by age, income, or background, and it often develops gradually over time. Many people do not recognise that their gambling has become a problem until it is already having a significant impact on their lives, finances, and relationships.

Being aware of the warning signs is an important first step. If any of the following apply to you - or to someone you care about - we encourage you to take action and seek support.

Spending more money or time gambling than you originally intended
Feeling the urge to keep gambling in order to win back losses
Gambling with money set aside for rent, bills, food, or other essentials
Neglecting work, study, family, or personal responsibilities because of gambling
Borrowing money or selling belongings to fund gambling activity
Feeling anxious, irritable, or restless when attempting to cut back or stop
Lying to friends or family about the extent of your gambling
Using gambling as a way to cope with stress, depression, or other difficulties
Making repeated, unsuccessful attempts to reduce or stop gambling

Recognising these signs - in yourself or others - is not a weakness. It is the first step towards getting things back under control, and it takes courage to act on it.

Tools to Help You Stay in Control

We provide a range of practical, self-managed tools through your account with us. These tools are designed to give you greater control over your gambling activity, and we encourage all players to make use of them.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your account at any time. Once a limit is applied, it takes effect immediately. If you wish to lower your limit, the change is applied straight away. If you request an increase, a cooling-off period applies before the change takes effect, giving you time to reflect on your decision.

Session Reminders and Time Limits

You can opt in to receive on-screen reminders that let you know how long you have been playing in a single session. You can also set session time limits so that you are automatically prompted to stop after a set amount of time. These reality checks help you stay aware of your activity in the moment.

Cool-Off Periods

If you feel you would benefit from a short break, you can apply a cool-off period to your account. During this time, you will not be able to log in or access any gambling features. Cool-off periods can last from 24 hours up to several weeks, depending on what you need.

Self-Exclusion

For players who need a longer break from gambling, we offer a self-exclusion option. Self-exclusion is a serious step, and we treat all requests with urgency and complete confidentiality. Once a self-exclusion is in place, it cannot be reversed during the agreed exclusion period. If you feel that gambling is causing harm to your life or the lives of those around you, we strongly encourage you to use this option. You can request self-exclusion through your account settings or by contacting our support team.

Support Organisations in Australia

If you are concerned about your gambling - or that of a family member or friend - there are dedicated support services across Australia that can help. All of the following provide free and confidential assistance.

Gambling Help Online - free 24/7 confidential counselling, chat, and information for people affected by gambling
The National Gambling Helpline - telephone-based support, advice, and referrals to local services
Gamblers Anonymous Australia - peer support groups for people working to overcome problem gambling
Beyond Blue - mental health support including anxiety and depression, which can be linked to problem gambling
Lifeline - 24/7 crisis support and suicide prevention services for Australians in distress

Reaching out for help is always the right move. These organisations exist specifically to support people in difficult situations, and they are staffed by trained professionals who understand what you are going through. We are proud to encourage all of our players to make use of these resources whenever they need them.

Protecting Minors

Ausclub Casino operates exclusively for adults. You must be 18 years of age or older to register an account or play on our site. We carry out age verification checks as part of our registration process and may request additional documentation at any time. Any account found to be held by a person under 18 will be closed immediately, and any funds held in that account will be handled in accordance with applicable regulations.

We strongly encourage parents and guardians to take steps to prevent minors from accessing online gambling sites. Parental control and internet filtering software is widely available and can help block access to gambling content on shared or family devices.

If you believe that someone under the age of 18 has accessed your account with us, please contact our support team immediately so that we can take appropriate action. Protecting young people from exposure to gambling is a responsibility we share with you, and we take it very seriously.