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Privacy Policy

At Ausclub Casino, your privacy is important to us. This Privacy Policy explains what personal information we collect when you use our platform, why we collect it, how we use and protect it, and the rights you have over your own data. By registering an account or continuing to use our services, you agree to the practices described on this page. We encourage you to read it carefully and to reach out if anything is unclear.

Information We Collect

When you open and use your account with us, we collect a range of personal information. Some of this is provided directly by you, and some is gathered automatically as you use our platform.

Account and Identity Details

To register with us, we ask for personal details including your full name, date of birth, residential address, email address, and your chosen login credentials. Because we are required to verify the identity of every player before they can fully access our services, we will also ask you to provide copies of a government-issued identity document and recent proof of address at appropriate stages. This allows us to confirm that your account belongs to you and that you meet eligibility requirements.

Payment and Transaction Records

Every time you deposit funds or withdraw winnings, we collect and store records of that transaction. This includes details of the payment method used, the amounts and dates involved, and the outcome of each transaction. These records are essential for processing your payments accurately and maintaining a complete account history.

Device and Usage Data

Our platform automatically collects certain technical information when you visit our site or use our services. This includes your IP address, browser type and version, operating system, device identifiers, the pages you visit, links you click, session duration, and similar usage data. This information helps us keep the platform running reliably, tailor your experience, and identify any unusual or potentially fraudulent activity.

How We Use Your Information

We use the personal information we collect only for legitimate purposes connected to operating our service and meeting our obligations. We do not sell your personal data to third parties.

Creating and maintaining your account with us, including processing deposits and withdrawals.
Verifying your identity and confirming your age and eligibility to play.
Carrying out anti-fraud checks, monitoring for suspicious or unusual activity, and fulfilling our anti-money laundering obligations.
Providing customer support and responding to queries or complaints.
Meeting our legal and regulatory record-keeping obligations.
Sending you information about promotions, offers, and platform updates - but only where you have consented to receive such communications.
Analysing usage patterns and improving the overall experience on our platform.

Where we need to share your information with third parties - such as payment processors, identity verification providers, or technical infrastructure partners - we do so only to the extent necessary to deliver our services or comply with applicable requirements. We take reasonable steps to ensure those parties handle your information with appropriate care and confidentiality.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to support the operation of our platform, remember your preferences, and understand how players interact with our site. A cookie is a small text file stored on your device by your browser when you visit a website.

Types of Cookies We Use

Essential cookies: required for core site functions such as logging in, maintaining your session, and keeping your account secure.
Functional cookies: used to remember your preferences and settings between visits so you get a consistent experience.
Analytics cookies: help us understand which pages are most visited, how players navigate the site, and where we can make improvements.
Marketing cookies: used to display relevant promotions within our platform and, where you have consented, across other channels.

You can manage or disable cookies at any time through your browser settings. Please be aware that blocking essential cookies may affect your ability to log in or use certain features of our platform. Most browsers let you view, delete, and block cookies through their privacy or security settings - refer to your browser's help documentation for specific guidance.

How Long We Retain Your Data

We keep your personal information for as long as your account is open and for a period afterwards as required to fulfil the purposes described in this policy. Certain records - including identity documents, transaction histories, and account activity logs - must be retained for a period required by law even after your account has been closed. This obligation applies regardless of your preferences and cannot be waived. Once any mandatory retention period has passed, we take appropriate steps to securely delete or anonymise the relevant data so that it can no longer be linked back to you.

Your Rights and How to Exercise Them

You have a number of rights in relation to the personal information we hold about you. We are committed to honouring those rights and making them straightforward to exercise.

Access: you can request a copy of the personal information we hold about you at any time.
Correction: if any of your details are inaccurate, incomplete, or out of date, you can ask us to correct them.
Deletion: you can request that we delete your personal information, subject to any legal obligations that require us to retain certain records for a specified period.
Withdraw marketing consent: if you have previously agreed to receive promotional communications from us, you can withdraw that consent at any time without affecting your ability to use your account.

To exercise any of these rights, or if you have a question or concern about the way we handle your data, please contact us at support@ausclub-casino.com. We will acknowledge your request promptly and aim to respond in full as quickly as reasonably practicable. In some cases we may need to verify your identity before we are able to process your request, to make sure we are disclosing or amending information only for the right person.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable requirements. When we do, we will revise the date shown on this page. Your continued use of your account with us after any such update constitutes your acceptance of the revised policy. If you have concerns about any changes, you are welcome to contact us at any time.