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Terms & Conditions

These Terms & Conditions govern your use of Ausclub Casino and your account with us. By registering, depositing, or playing on our platform, you confirm that you have read, understood, and agreed to be bound by these terms in full. Please take the time to read this page carefully before you get started.

Acceptance of Terms

These Terms & Conditions apply to all visitors, registered players, and anyone who accesses or uses Ausclub Casino in any capacity. Access to our platform is conditional on your acceptance of these terms. If you do not agree to any part of these terms, you should not use our platform or create an account with us.

We may update these Terms & Conditions from time to time to reflect changes to our services, legal requirements, or operational needs. When we do, the revised version will be published on this page with an updated effective date. Your continued use of your account with us after any changes are published constitutes your acceptance of the updated terms. We recommend checking this page periodically so you remain informed of your rights and obligations.

Eligibility

To register and play at Ausclub Casino, you must meet all of the following eligibility requirements:

You must be at least 18 years of age, or the minimum legal gambling age in your jurisdiction if that age is higher.
You must be accessing our platform from a jurisdiction where online gambling is lawful.
You must not be excluded from gambling under any self-exclusion programme, court order, or regulatory restriction.
You must register only one account with us - the operation of duplicate accounts is strictly prohibited.
You must provide complete, accurate, and truthful information at the time of registration and keep that information up to date.
You must be acting on your own behalf and not as an agent or representative of any third party.

We reserve the right to decline registration or suspend an existing account if we have reasonable grounds to believe that any of the above eligibility criteria are not met.

Your Account With Us

Registration & Verification

To access real-money games at Ausclub Casino, you are required to create an account with us. During registration, you must provide accurate personal details including your full legal name, date of birth, residential address, and contact information. Providing false or misleading information is a breach of these terms and may result in the immediate closure of your account.

As part of our legal and regulatory obligations, we are required to verify your identity before processing withdrawals or at other points during our relationship with you. This process is commonly referred to as Know Your Customer (KYC) verification. You may be asked to submit supporting documents such as a government-issued photo ID and proof of residential address. We may also request proof of the payment method used to deposit funds. Failure to provide requested documentation in a timely manner may result in withdrawal delays or account restrictions.

Account Security

You are responsible for maintaining the security of your account with us. To protect your account, you should observe the following practices:

Choose a strong, unique password and do not share it with any other person.
Log out of your account at the end of every session, particularly when using a shared or public device.
Do not allow any other person to access or use your account on your behalf.
Contact our support team immediately if you suspect any unauthorised access to or activity on your account.
Ensure the email address and contact details linked to your account are kept current.

You are responsible for all activity conducted through your account with us, whether or not it was authorised by you. Ausclub Casino cannot be held liable for losses arising from your failure to keep your account credentials secure.

Account Closure

You may request the closure of your account with us at any time by contacting our customer support team. We will process your request in accordance with our standard procedures, which may include verification of your identity before closure is finalised. Any remaining balance will be returned to you subject to the completion of applicable verification requirements.

We also reserve the right to suspend, restrict, or permanently close your account without prior notice if we have reasonable grounds to believe your account is being used fraudulently, in breach of these terms, in a manner that is harmful to other players, or in a way that poses a risk to the integrity of our platform.

Deposits, Withdrawals & Payments

Making Deposits

Ausclub Casino accepts a range of payment methods for depositing funds. All deposits must be made from a payment account or method registered in your own name. We do not accept deposits from third-party accounts under any circumstances. Attempting to deposit funds from an account that does not belong to you is a breach of these terms and may result in the suspension of your account.

Minimum and maximum deposit amounts vary by payment method and are subject to change. Deposits are generally credited to your account with us promptly; however, processing times can vary depending on your chosen payment provider. We are not responsible for delays attributable to third-party payment processors or financial institutions.

Withdrawals

To submit a withdrawal request, your account must be fully verified in accordance with our KYC requirements. Where possible, withdrawals will be returned to the same payment method used for your most recent deposit. Processing times for withdrawals vary depending on the payment method and are subject to our standard security and compliance review procedures.

We reserve the right to request additional documentation before approving a withdrawal. Any withdrawal that cannot be completed due to failed or incomplete verification may be returned to your account balance pending resolution. We will not process withdrawals to payment methods or accounts that are not registered in your name.

Currency & Fees

All transactions on Ausclub Casino are processed in Australian dollars (AUD) unless otherwise stated at the time of the transaction. We do not charge fees for standard deposits or withdrawals; however, your bank or payment provider may apply their own charges. We recommend checking with your provider before initiating a transaction. Ausclub Casino is not responsible for any fees imposed by third-party financial institutions.

Bonuses & Promotions

General Bonus Terms

From time to time, Ausclub Casino may offer bonuses, free spins, cashback arrangements, or other promotional incentives to new and existing players. Each promotion is governed by its own specific terms and conditions, which will be clearly published alongside the relevant offer. In the event of any conflict between the specific promotion terms and these general Terms & Conditions, the specific promotion terms shall take precedence.

All bonuses are subject to wagering requirements that must be met before any bonus-derived winnings are eligible for withdrawal. The applicable wagering requirements will be stated in the promotion's specific terms. Attempting to abuse, exploit, or circumvent bonus conditions - including through the use of multiple accounts, coordinated play, or other irregular behaviour - may result in the forfeiture of the bonus and any associated winnings, as well as potential suspension of your account with us.

Eligibility for Promotions

Bonuses and promotions are available only to players who meet the eligibility criteria specified in each individual offer.
Players who have opted out of marketing communications may not receive certain personalised bonus offers.
Only one active bonus may be applied to your account with us at a time, unless the specific promotion terms state otherwise.
Bonuses are for personal use only and may not be transferred, exchanged, or redeemed for cash except in accordance with the promotion's specific terms.
We reserve the right to withdraw, amend, or cancel any promotion at any time without prior notice.

Responsible Gambling

Our Commitment to Safe Play

Ausclub Casino is committed to providing a safe and responsible gambling environment. We offer a range of player protection tools to help you stay in control of your gambling activity. These tools include deposit limits, session time reminders, cooling-off periods, and the option to self-exclude from our platform for a defined period or permanently. We encourage all players to use these tools proactively and to gamble only within their personal means.

Gambling is intended to be an enjoyable form of entertainment. It should never be used as a means of generating income or recovering financial losses. If you find that gambling is no longer enjoyable, or if you are concerned about your gambling behaviour or that of someone you know, we encourage you to seek support.

Self-Exclusion & Support

If you wish to take a break from gambling or believe your gambling may be causing harm, you can request a self-exclusion through your account settings or by contacting our support team. Once a self-exclusion is in place, we will take reasonable steps to prevent you from accessing your account with us during the exclusion period. Please be aware that self-exclusion requests apply to your account at Ausclub Casino and may not automatically extend to other gambling services.

Independent support organisations are available in Australia to assist people experiencing difficulties related to gambling. We actively support the work of harm-minimisation services and encourage any player who needs help to reach out to a relevant service.

General Provisions

Intellectual Property

All content available on Ausclub Casino - including but not limited to logos, trademarks, graphics, user interface design, software, game content, and written material - is the property of Ausclub Casino or its respective licensors and is protected under applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use our platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works from any content on our platform without our express prior written permission.

Limitation of Liability

To the fullest extent permitted by applicable law, Ausclub Casino shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our platform. This includes, but is not limited to, loss of anticipated winnings due to technical malfunctions, service interruptions, software errors, or failures attributable to third-party providers. We make no representation or warranty that our platform will be available at all times, free of errors, or uninterrupted.

Nothing in these terms limits or excludes any rights you may have under Australian consumer law or other legislation that cannot lawfully be excluded or restricted.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws applicable in the jurisdiction under which Ausclub Casino operates. Any dispute arising out of or in connection with your use of our platform or your account with us shall be subject to the exclusive jurisdiction of the relevant courts in that jurisdiction. If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.